1st revenue intelligence platform.

enough opinions. know the reality.

Our intelligent revenue formula allows you to have a complete view of all data and insights about customers, market changes and team performances, based on reality and using AI.


Know everything that happens to your customer through a real view of each interaction, on a single platform!

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Who already has our solutions:

the new way of operating based on your customer's reality

Did you know that 88% of companies consider that the lack of clarity and precision in customer data impacts their bottom line? That is, to make the right decisions, leaders need accurate data. If this information is not sufficient or correct, your marketing and sales efforts will suffer. This is where the smart recipe comes in.


Reach believes that this new formula sheds light on the truth of its customers, uncovering the facts, excluding distorted or incorrect information, and transforming this data into a single guide for accurate decision making.

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revenue intelligence platform

everything that is said by customers is unified and transformed into data that generates results

With every conversation with the customer by phone, video call, email or WhatsApp, our AI captures, transcribes and analyzes the information turning it into valuable data. From there, she delivers insights and suggests actions based on individual interactions.


The reach platform identifies topics discussed, behaviors and stages of the customer journey, and automatically triggers alerts to the team and actions developed with the aim of correcting flaws in the revenue generation chain.


We give you access to your customer's deep reality and clarity to find the answers to business problems.

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the results with reach

The platform data proves:

Reduction of

20%

on missed calls

Increase of

25%

in revenue per agent

recovery of

80%

of lost business

the challenge of generating a personalized experience involves knowing your customer's reality

reality

limited

Only 1% of customer information makes it to CRM. The rest stays in people's heads or is lost forever.

obsolete

It can take up to 5 days on average to update data in CRM.

distorted

The 1% of customer information that makes it to CRM is subjective. It is poorly heard and misunderstood.

reach platform in three steps

have an accurate view of reality and make decisions based on the only truth about your customer

01 - context

We capture and map all your customer conversations via phone, video call, whatsapp, email and other channels.

02 - triggers

Our AI transcribes, analyzes and interprets data to give you insights into each customer and their journey, and alerts you to the risks and opportunities in your business.

03 - actions

You customize each customer's journey by creating timely, real-time actions based on the information delivered by our AI and triggers.

find all the hidden gaps in each team's conversations with reach

marketing

Know what's working and what's not working in your campaigns, prioritize hot leads and explore your triggers. Get a complete 360-degree view of customer needs, wants and behavior.


sales

Identify and receive alerts about sales opportunities, crosseling and up selling to increase your revenue, learn about the speech of the best sellers and manage all activities.


attendance

Find out why some agents are more successful and replicate the discourse on the team. Receive performance analysis, TMA, Nontalk and reason for contact, and improve the quality of service by retaining more customers.


our intelligence works at all stages of the customer journey, connecting the parts of the business that directly increase revenue


generation

  • 01. capture of conversations in contact channels

      Improve your lead attribution and validation of campaign effectiveness Identify customer behavior trends Find out what people are saying about your brand Identify engagement with products and services demonstrated by customers Feed your nurturing lists with customer-expressed speaking behaviors Bring more robustness to action of marketing with the real voice of the customer. What customers say, want and like helps map the effectiveness of communication strategies in general Connect the voice of the customer with content points to improve SEO rankingsMapping of competitors extracted from the voice of the customer

  • 02. nurturing leads and customers

      Power your media strategy with Ad Targeting and audience segmentation based on what customers sayPower your marketing analytics with voice of customer data Automated discovery of actionable insights to deliver a frictionless journey for customers

  • 03. qualification of leads and contacts

      Lead score creation for all interactions based on customer intentHave data on feelings and emotions from all conversations and understand what drives customer behaviorPrioritize leads that are most likely to generate revenue and increase sales team productivity and results

  • 04. transforming leads into customers

      Identify salesperson behaviors that override objections most effectivelyAutomatically detect calls that don’t generate sales results Clearly identify patterns of conversations that did and conversations that didn’t Accelerate team training Identify cross-sell and up-sell opportunities in all customer interactions

retention

  • 05. generation of personalized experiences

      Identify competitive products and services that capture customer attention and understand how to increase loyalty Increase emotional connections between customers and your brand Increase satisfaction levels Accelerate response time to critical issuesMake the journey of customers and agents more efficientDiscover in a way quickly and easily the reasons for lost business and cancellations

  • 06. reduction in after-sales turnover

      Identify operational “bottlenecks” fasterOptimize first-call resolution percentages for your support Identify the “root cause” of customer issues more quicklyImprove agent performance and reduce churnEliminate non-compliance incidents and fraud predictionDiscover “gaps” hidden in the service flow

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