Conversational URA

Conversational URA | voice bots

your service focused on the customer experience, using AI

Simplify your customer service using a voice assistant that can easily talk to your customers and understand their natural language. Integrate Reach's Conversational IVR into your contact center!

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25%

of increased satisfaction

customer(CSAT)

30%

reduction of your operating costs

5x

more range of efficiency and speed in service deliveries

transform self-service by creating custom IVR call flows

Reach's Voice Assistant allows customers to speak freely and successfully resolve their issues as if they were speaking to a live agent. It anticipates customer needs, offers personalized greetings, and changes speaking styles based on the context of the conversation — solving cases on the first call and freeing your agents to focus on higher-value tasks.

- Be available to customers 24 x 7 x 365, without any waiting time; - Simplify complex support experience; replace tone interactions with natural voice;- Increase agent satisfaction by focusing them on complex queries and automating simple ones;

With voice assistant, you discover customer intent with open-ended questions and natural answers, personalize your messages, and provide options for your most common inbound requests.

see the platform in action

make your IVR work harder and smarter

- Allow customers to talk to the IVR in a natural way (NLP/ML) while getting answers that effectively help them to be attended to and solve their problems, without the need for human agents;

- Build your virtual customer service agents with the flow that suits your business.

- Artificial intelligence agent assistant empowers employees with the information they need to resolve queries more effectively and efficiently;

- It provides relevant recommendations and insights to agents based on company knowledge analysis, CRM tool or past agent responses, increasing productivity and providing happier customer experiences.

- The solution identifies the customer's intention within the IVR and directs the customer to the correct queue the first time, reducing the need for transfer, reducing queues, improving FCR rates;

- When agents are needed, the solution forwards the entire conversation context, optimizing service.

- Turn your contact center into a cost saver by handling more and more conversations through automation and transferring calls to agents only when needed;

- Reduce call abandonment rates;

- Improve agent efficiency and prevent extra labor costs.

- Use of AI and automation of contact flow to migrate voice calls, within the IVR, to digital channels, in order to resolve the fastest calls, reducing waiting times and customer dissatisfaction.

encourage self-service and delight customers

Increase customer satisfaction

Accelerate resolutions and drive loyalty with simple, effective self-service.

Reflect your brand identity

Use personalization to create personalized greetings that build trust.

Reduce agent turnover

Keep agents engaged with high-value customers to improve employee retention and reduce hiring costs.

Lower the TCO

Improve key self-service metrics like retention rate and increase automation to reduce the need for active agent engagement.

Improve security

Enable IVR authentication and integrate with biometric authentication solutions to effortlessly validate customer identities, reducing call time and fraud.

Maximize ROI for existing technology

Easily integrate your intelligent IVR with your existing systems and reduce the need for additional work.

50M

of analyzed links

( 2m/month)

2M

of analyzed videos

( 100k/month)

30K

active phone lines
(100% transcribed calls)

8K

active users

replace inefficient voice flows with our intelligent assistant within your service:

meet the smart IVR

your URA, your way!

Flexibly deploy Reach Conversational IVR in any cloud, on-premises, or in a hybrid environment to deliver conversational self-service experiences that automate incoming call resolution.

Plus, you can even integrate its powerful AI-powered capabilities into your existing IVR, so you can design unique experiences for your brand and improve critical contact center metrics.

- Decrease the time for problem solving;

- Have a more prepared team to provide information;

- Eliminate unnecessary procedures.

- Assess professionals accurately;

- Decrease training costs;

- Increase the effectiveness of training.

- Improve business policies;

- Reduce legal risks;

- Provide assertive information to employees.

- Conduct competitive analysis;

– Eliminate ineffective marketing campaigns;

- Improve product and service offerings.

conversational URA

benefits of having reach's intelligent IVR

ANI match

Combine Automatic Number Identification (ANI) with customer data to identify callers, anticipate their needs and proactively resolve their issues, reducing the need for an active agent and resolving customer cases faster.

Speech Recognition, NLU and Dialog

Accurately understand conversational speech and capture customer intent, increasing self-service utilization. Create intelligent conversations with human dialogue driving greater customer engagement, increasing retention rates and customer loyalty.

Custom voices and text-to-speech support

Create natural-sounding speech whenever you need it with our Text-to-Speech technology — in over 53 languages and a diverse range of unique professional voices.