connect your service and delight customers!

relationship and integration

To modernize the experience you provide to customers, our platform involves from the virtual PBX with the entire structure of extensions and mobility, the monitoring of conversations, transcription from voice to text and the unified dashboard with all interactions between your team and customers. .


Now you can monitor all your conversations with customers in the online world, regardless of the channel used, through a single panel and know the behavior of those who want to talk to you.


Offer a service that delights your customers!

I want to know the timeline!


Fill out the form for our team to do a free demo with you!

the app that you will make sure to keep on your phone!

Now you will be able to make and receive calls or interact via Chat and WhatsApp at the same time and on a virtual softphone.

  • conversation management

    Manage all conversations on a single platform, increase customer satisfaction and interact with them on their preferred channel, whether WhatsApp, phone or email.

  • data history

    You will be able to view the history of all conversations carried out in the contact channels and, thus, understand the behavior of the omnichannel customer.

count on the virtual PBX to monitor your team!

Everything your team needs to streamline and simplify, with quality, omnichannel service and an unlimited extension.

  • Omnichannel telephony

    In addition to a PBX in the cloud with unlimited calls, you can now have all the data from your interactions with your customers (either by voice or text) unified in one place, regardless of the communication channel used with accessibility in a home office work environment. .

  • URA, part of the experience

    Every customer is looking for something simple: to have the information or need met in the first interaction. For this to happen, every company must be aligned with this thinking and see URA as its 24x7 partner in service. For that you need a personalized IVR for your business and humanized with AI.

  • complete structure

    - Cloud data, wireless technology and all the functionality your business needs.

the different call tracking!

The solution has been trained to interpret calls and deliver valuable insights into your customers' behavior.

  • Artificial intelligence

    Our Call Tracking uses voice intelligence Onni.ai, a company of the Reach group, to analyze and transcribe calls from voice to text, so we can identify the behavior of people when they contact your company.

  • Marketing campaign

    CT is a phone call monitoring service and, when combined with your marketing strategy, can be used to measure the leads that arrive by phone according to each campaign, in each media, identifying the origin of all calls.

  • churn reduction

    With the data generated in the calls you will learn more about your product, service and market. This way, you will know the needs of your audience in the sales funnel.

integrated email

Save time, increase the productivity of your sales and service team and manage conversations that happen via email.

  • Team management

    With the email integration you have the complete view of all the conversations between your customer and the sales or service teams, in one place.

  • Control of the consumer journey

    Analyze an email conversation or a specific contact and see all interactions performed in timeline.

  • Real-time notifications

    Receive notifications when the customer opens an email. You will also be notified if any links sent in the message are clicked.

have an exclusive channel to hold your meetings online!

With Videochat your company has a professional and safe environment to hold video conferences with employees, customers and leads.

  • online meetings

    The audios of videos or calls are processed by the platform and transcribed from voice to text. Machine learning algorithms structure the context and data, so conversations are converted into real insights for your business and to identify behavior patterns of everyone present at the meeting. all conversations between your customer and sales or service teams, in one place.

  • Recording of all meetings

    Like calls, video calls are also recorded so you can monitor your teams and sales pitches.

  • Meeting reports

    Have important data from each meeting such as metrics of the service wait time, percentage of speech by the attendant or customer, identification of sentiment.

  • personalization

    Hold online meetings with clients in a professional, safe and personalized environment with your brand.

all information is unified in one platform!

Integrate all service channels, scale quality and align the speech of your Customer Service. You can also plan your inventory based on your customers' interaction history and find out what's in salespeople's conversations with the best results.


Be present on all channels and delight your consumers with the best service!

see how you can delight customers with good service across all channels

I want to know the timeline!


Fill out the form for our team to do a free demo with you!