reach

1st revenue intelligence platform.

increase business efficiency, customer satisfaction and optimize operating costs

Reach is a SaaS intelligence platform to leverage and protect business revenue by intelligently monitoring people's multichannel journeys.

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Who already uses our intelligence:

everything that is said by customers is unified and transformed into data that generates results

With every conversation with the customer by phone, video call, email or WhatsApp, our AI captures, transcribes and analyzes the information turning it into valuable data. From there, she delivers insights and suggests actions based on individual interactions.


The reach  platform identifies topics discussed, behaviors and stages of the customer journey, and automatically triggers alerts to the team and actions developed with the aim of correcting flaws in the revenue generation chain.


We give you access to your customer's deep reality and clarity to find the answers to business problems.

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our AI-powered solutions

Reach (RI)

Intelligent Revenue

  • ML(Machine Learning)
  • NLP (Natural Language Processing)
  • Industry-Specific Templates (Finance, Healthcare, Education, Automotive, etc.)
Reach IR

Reach (ICC)

Intelligent Contact Center

  • Self-service Virtual Agents
  • Voice Bots/Conversational IVR (AI)
  • Real-time call analytics
  • Post-call analytics
Reach ICC

the results with reach

Platform data proves:

Reduction of

20%

on missed calls

Increase of

25%

in revenue per agent

Recovery of

80%

of lost business

the new way of operating based on your customer's reality

Did you know that 88% of companies consider that the lack of clarity and precision in customer data impacts their bottom line? In other words, in order to make the right decisions, leaders need accurate data. This is where intelligent revenue comes in.


Reach believes that this new formula sheds light on the truth of its customers, uncovering the facts, excluding distorted or incorrect information, and transforming this data into a single guide for accurate decision making.

artificial intelligence applied to various industries

Reach transforms data into knowledge through its excellent curation in machine learning (ML) and artificial intelligence (AI) training, with pre-trained behavior models in various industries, enabling any company to achieve significant results, anticipating new business opportunities and improvements in the customer experience.

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the challenge of generating a personalized experience involves knowing your customer's reality

reality

limited

Only 1% of customer information makes it to CRM. The rest stays in people's heads or is lost forever.

obsolete

It can take up to 5 days on average to update data in CRM.

distorted

The 1% of customer information that makes it to CRM is subjective. It is poorly heard and misunderstood.

reach platform in three steps

have an accurate view of reality and make decisions based on the only truth about your customer

01 - context

We capture and map all your customer conversations via phone, video call, whatsapp, email and other channels.

02 - triggers

Our AI transcribes, analyzes and interprets data to give you insights into each customer and their journey, and alerts you to the risks and opportunities in your business.

03 - actions

You customize each customer's journey by creating timely, real-time actions based on the information delivered by our AI and triggers.

find all the hidden gaps in each team's conversations with reach

marketing

Know what's working and what's not working in your campaigns, prioritize hot leads and explore your triggers. Get a complete 360-degree view of customer needs, wants and behavior.


sales

Identify and receive alerts about sales, cross-selling and up-selling opportunities to increase your revenue, learn about the speech of the best sellers and manage all activities.


attendance

Find out why some agents are more successful and replicate the speech on the team. Receive performance analysis, TMA, Nontalk and reason for contact, and improve the quality of service by retaining more customers.


our intelligence works at all stages of the customer journey, connecting the parts of the business that directly increase revenue

generation

  • 01. capturing conversations in contact channels

    • Improve your lead attribution and campaign effectiveness validation.
    • Identify customer behavior trends. 
    • Find out what people are saying about your brand. 
    • Identify engagement with products and services demonstrated by customers. 
    • Feed your nurturing lists with speaking behaviors expressed by customers. 
    • Bring more strength to marketing actions with the real voice of the customer. What customers say, want and like helps mapping the effectiveness of communication strategies in general. 
    • Connect the customer's voice with content points to improve SEO rankings. 
    • Mapping of competitors extracted from the customer's voice.

  • 02. leads and customers nurturing

    • Leverage your media strategy with Ad Targeting and audience segmentation based on what customers say. 
    • Power your marketing analytics with voice of the customer data. 
    • Automated discovery of actionable insights to provide customers with a frictionless journey.

  • 03. leads and contacts qualification

    • Lead score creation for all interactions based on customer intent. 
    • Get sentiment and emotion data from every conversation and understand what drives customer behavior.
    • Prioritize leads that are most likely to generate revenue and increase productivity and results of the sales team.

  • 04. turning leads into customers

    • Identify which salespeople behaviors override objections most effectively. 
    • Automatically detect calls that don't generate sales results. 
    • Clearly identify patterns of conversations that generate results and conversations that don't. 
    • Speed up staff training.
    • Identify cross-sell and up-sell opportunities in every customer interaction.

retention

  • 05. generating personalized experiences

    • Identify products and services from competitors that attract customers' attention and understand how to increase loyalty.
    • Increase emotional connections between customers and your brand. 
    • Increase satisfaction levels.

    Speed up response time to critical issues. 

    Make customer and agent journeys more efficient. 

    Quickly and easily discover reasons for lost business and cancellations.

  • 06. after-sales turnover reduction

    Identify operational “bottlenecks” quicker.

    Optimize first-call resolution percentages in your support. 

    More quickly identify the "root cause" of problems faced by customers.

    Increase agent performance and reduce churn.

    Eliminate non-compliance incidents and fraud prediction.

    Discover hidden "gaps" in the service flow.

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